Privacy Policy
Last updated: January 19, 2026
A legal disclaimer
The explanations and information provided in this Privacy Policy are intended to offer general guidance regarding how West Phoenix Mobile Laboratory Service LLC (“we,” “us,” or “our”) collects, uses, and protects personal information. This Privacy Policy is not intended as legal advice. Privacy requirements may vary by jurisdiction, and we recommend seeking legal counsel if you have specific legal questions.
Privacy Policy - the basics
West Phoenix Mobile Laboratory Service LLC is committed to protecting the privacy and personal information of our patients, clients, and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, book an appointment, or use our mobile laboratory specimen collection services.
We provide mobile laboratory specimen collection services only. We do not perform laboratory testing and do not access or release test results. Test results are provided directly by your healthcare provider or the laboratory processing your specimen.
Information We Collect
We may collect the following types of information:
Personal Information
- Full name
- Phone number
- Email address
- Home address (for mobile service appointments)
- Date of birth (when required for specimen collection)
Health Information
- Information necessary to properly identify and collect laboratory specimens
- Physician or laboratory order details (when applicable)
All health-related information is handled in accordance with HIPAA regulations.
Website & Communication Information
- Appointment requests submitted online, text or via email
- Communications sent to us by email or text.
- Basic website usage data (such as IP address or browser type)
How We Use Your Information
We use your information to:
- Schedule and confirm appointments
- Perform mobile specimen collection services
- Communicate with you regarding services and scheduling
- Transport specimens to certified laboratories
- Comply with legal, regulatory, and HIPAA requirements
We do not sell, rent, or trade your personal or health information.
Sharing of Information
We may share information only when necessary:
- With certified laboratories for specimen processing
- With your ordering provider or authorized healthcare entities
- To comply with legal or regulatory obligations
We do not share your information for marketing purposes.
HIPAA Compliance
West Phoenix Mobile Laboratory Service LLC complies with the Health Insurance Portability and Accountability Act (HIPAA). We follow strict procedures to protect the confidentiality, integrity, and security of your protected health information (PHI), including proper labeling, handling, storage, and transport of specimens.
Data Security
We take reasonable administrative, technical, and physical safeguards to protect your personal and health information from unauthorized access, disclosure, or misuse. While no system is 100% secure, we strive to use industry-standard protections.
Your Privacy Rights
You have the right to:
- Request access to your personal information
- Request corrections to inaccurate information
- Ask questions about how your information is handled
For test results, please contact your ordering provider or laboratory, as we do not receive or store results.
Children’s Privacy
We provide services to patients of all ages. Information related to minors is collected only with proper authorization and in compliance with applicable laws.
Language Access
We are happy to assist Spanish-speaking patients.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
Contact Information
If you have questions about this Privacy Policy or our privacy practices, please contact us:
West Phoenix Mobile Laboratory Service LLC
📞 Phone: (602) 521-8546
📧 Email: westphoenixmobilelab@gmail.com
🌐 Website: https://www.westphoenixlab.com
📍 Arizona, USA